GWPM Serving Our Associations

Golden West Property Management Inc. provides the property management services for your Association so that you can enjoy a well-maintained community. Each Association has a property manager backed up by our highly experienced support staff.

Click here to meet the members of our Staff.




HAVE A QUESTION?
Attend Board of Directors meetings to find out what is going on in your community and to address any issues (concerns or suggestions) you may have. You will find attending these meetings informative, not to mention, stress relieving.

When leaving a telephone message or e-mailing, Golden West Property Management requests that you please leave your full name, address and telephone number. We need this information to complete your request efficiently and quickly.

Before you contact the GWPM office, check the questions below to see if we have anticipated the information you seek. When you find a match, click on the "question" and you will be moved down the screen to the answer for that question.

How do I report a problem or needed repair?

How can I identify the manager for our Association?

How do I get to the GWPM office?

When do you mail out the invoice for my monthly Association dues?

I did not receive my billing statement. How do I get the late charges removed?

How could my payment not get credited to my account?

How do I arrange for auto debit of my monthly Association dues from my checking account?

Why do I need to submit an Architectural Change Form?

I lost my pool key. How do I get a new one?

How do I get a replacement guest parking tag?

What can be done about the dog problems in our complex?

What can be done about my noisy neighbors?

What can be done to alleviate the parking problems in my complex?

Why does my Association need Reserve Funds?

Why do the monthly dues increase each year?

My mortgage company wants proof of the Association's insurance. What do I do?

I am an Association Board member and have a question on our financials. Who can answer my question?

I am an owner getting my unit refinanced. What do I need from my Association or GWPM?

I am selling my property. What do I need to do related to my Association and GWPM?

I am an escrow officer handling the sale of a unit managed by GWPM. Who do I contact there? How quickly can I get my documents processed?

How can our Association have our own web site?



How do I report a problem or needed repair?
Be prepared with the following information:
   Date submitting
   Association Name
   Property Address
   If you are Owner or Tenant
   Your Name
   Work and Home Phone Numbers
   E-mail (optional)
   Explanation of your request
Submit to GWPM in one of the following ways:
FAX: Download a Service Request Form, fill out and fax to (714) 220-9327
PHONE: Live support is available by calling (714) 220-5920 from 9-12 and 1-5 Monday through Friday. Managers are on call for emergencies that might occur during evenings and weekends. Be ready to share all of the information listed above.
MAIL: Download a Service Request Form, fill out and mail to
   Golden West Property Management Inc.
   6101 Ball Rd Ste 301
   Cypress, CA 90630
E-MAIL: Address your message to info@gwpm.com. Be sure to include all of the information listed above.

How can I identify the manager for our Association?
Call GWPM at (714) 220-5920 and provide the name of your Association.

How do I get to the GWPM office?
The GWPM office is at 6101 Ball Road Ste 301 in Cypress.
From North Orange County
   Take 5 Freeway to Valley View Exit. Go South on Valley View, then East on Ball Road.
From East Orange County
   Go West on 91 Freeway to Valley View Exit. Go South on Valley View, then East on Ball Road.
From South Orange County
   Go North on 405 Freeway to Valley View Exit. Go North on Valley View, then East on Ball Road.

When do you mail out the invoice for my monthly Association dues?
Billing statements for Association dues are mailed out on the 25th of each month. Payment is due on the first of the following month

I did not receive my billing statement. How do I get the late charges removed?
Requests to have late charges removed must be submitted in writing to GWPM. Be sure to include the association name, property address, your name, your account number, and an explanation of why you deserve special consideration. Please be aware that while GWPM mails out your billing statement on the 25th of each month, failure to receive a billing statement does not remove the obligation to pay your assessment by the due date. Billing is a courtesy and not a requirement and therefore, failure to receive your billing statement is not a valid reason to have late charges removed.

How could my payment not get credited to my account?
It is important that you make the check for your monthly Association dues payable to your Association - NOT GWPM. In addition, when you write your account number in the memo section of your check, be sure this matches the account number on your billing statement.

How do I arrange for auto debit of my monthly Association dues from my checking account?
Once your Association has set up this program for your complex, you can contact the GWPM office to request the required application form. Submit the completed form and one VOIDED check from your account to the GWPM office. Please allow at least one month for the bank to complete the processing of your application. You will continue to receive a monthly mailing. However, the billing statement will reflect that your account is participating in the auto debit program.

Why do I need to submit an Architectural Change Form?
Do not attach anything to the exterior of your building or make any architectural change without PRIOR approval from your Association. This ensures that you are fully informed about any regulations that govern that type of change. Is it safe? Is it in keeping with the general appearance guidelines for the community? Will it infringe on your neighbors? Are your plans structurally sound? Have you obtained needed building permits? Therefore, BEFORE you do anything, check with the property manager for your Association. Find out the specific regulations related to what you want to do and the procedures for gaining the needed authorization. Each Association has its own version of an architectural change form. Be aware that an Association has the legal clout to have you remove/reverse the change if you proceed without permission.

I lost my pool key. How do I get a new one?
Contact the GWPM office (714) 220-5920 and speak with your property manager for the specific fees and procedures for your Association.

How do I get a replacement guest parking tag?
Contact the GWPM office (714) 220-5920 and speak with your property manager for the specific fees and procedures for your Association.

What can be done about the dog problems in our complex?
Dogs running loose -- All Associations have a rule that dogs must be on a leash when not within the enclosed area of a residence. You may report problems to your Association through GWPM.

Pet waste in Common Area -- In Orange County it is illegal for pet owners not to clean up after their pets. Besides being unsightly and smelly, animal waste can be hazardous to the health of the children who play in the community and other pets. Fecal matter is a common form of disease transmission between dogs. Pet owners need to carry a plastic bag with them to pick up pet waste and then dispose of it properly. To report violators call the County of Orange Environmental Health Department at (714) 667-3600 and provide the address of the dog owner.

Barking dogs -- Orange County and California State law prohibits the ownership or maintenance of any animal, which by sound or cry disturbs the peace and comfort of the inhabitants of a neighborhood, or interferes with any person in the reasonable and comfortable enjoyment of life or property. If there is a problem in your neighborhood, the Orange County Animal Care Services recommends that you first speak to your neighbor. If this fails to resolve the problem, you may file a complaint with the OCASC, following their Nuisance Complaint Procedure. Their Nuisance Complaint Form (343k PDF) can be downloaded or you can call (714) 935-6848.

Stray dogs -- Call the Orange County Animal Care Services Service Request Line at (714) 935-6848 and OCACS will pick up the dog.

What can be done about my noisy neighbors?
Contact your local police department to report the situation. While each city may have different regulations, most can have a patrol officer stop and request that the residents quiet down. For enforcement it is generally required to have a signed complaint.

What can be done to alleviate the parking problems in my complex?
While parking regulations vary among Associations, a universal remedy is for resident to park their personal vehicles in their garages or carports. Leave guest parking for guests.

Why does my Association need Reserve Funds?
By California State law an Association is required to have funds available at a specified point in time to repair, replace, or restore major components which the Association is obligated to maintain. These funds are designated Reserve Funds. If the Association elects to not raise monthly dues and thus "under funds the Reserves," then these funds are not accumulated ahead of time. Then, when a major component, such as a roof, needs to be replaced, the Association will need to take out a loan or have a special assessment.

Why do the monthly dues increase each year?
The costs for labor and materials increase each year. Because of this it costs the Association more each year to maintain the same level of services. In recent years the dramatic increase in the cost of insurance premiums has had significant financial impact on all Associations. In addition to Association insurance policy premiums skyrocketing, the major increase in Workers Comp premiums of all vendors providing services to the Association is being reflected in higher labor costs. Another significant segment of an Association's budget is Reserve Funds. You pay now or pay later. Not raising dues enough to adequately fund Reserves each year will end up costing more in the long run.

My mortgage company wants proof of the Association's insurance. What do I do?
This is a common request. Call GWPM at (714) 220-5920. Provide the name of your Association and ask for the name and phone number of your Association's insurance agent. Call that agent and provide the name and fax number for your mortgage company, along with your loan number. The insurance company will fax the needed documentation to your mortgage company.

I am an Association Board member and have a question on our financials. Who can answer my question?
Under the direction of your property manager, the GWPM Accounting Manager, Miao Chuang, prepares your Association's financial reports. You may contact either one of them with your question.

I am an owner getting my unit refinanced. What do I need from my Association or GWPM?
There is a HOA certificate (questionnaire) or "cert" that GWPM needs to fill out and submit to your loan officer. Drop off or mail this cert and a check for $60 (made out to Golden West Property Management) to the GWPM office. The cert will be returned the next business day. In addition, you may be asked to provide proof of the Association's insurance coverage. You or your loan officer can contact the GWPM office to get the name and phone number of your Association's insurance agent. Call that agent and provide the name and fax number for your loan officer, along with your loan number. The insurance company will fax the needed documentation to your loan officer.

I am selling my property. What do I need to do related to my Association and GWPM?
Have your escrow company contact the GWPM escrow administrator, Gwenda Ross, (714) 220-5920 extension 118. Gwenda will see that all of the needed documents are completed and returned in a timely manner.

I am an escrow officer handling the sale of a unit managed by GWPM. Who do I contact there? How quickly can I get my documents processed?
Contact the GWPM escrow administrator, Gwenda Ross, (714) 220-5920 extension 118 to let her know about an active escrow. Fax her the HOA cert and demand letter at (714) 220-9327. Be sure the demand includes the specific Association documents needed, such as CC&Rs, By-Laws, Rules & Regulations, Minutes, Budgets, Financials, Reserve Study, Owner Occupancy Statement, etc. Certs are returned the next business day. Demands are returned within four business days. All fees are billed at the close of escrow.
Escrow Fee Schedule:
   Cert $60
   Transfer fee $200 + documents
   Copy fee 10/page
   Rush fee if demand needed within 24 hours $50

How can our Association have our own web site?
There are several options. Note that GWPM will link from the gwpm.com site to your Association's site no matter which of the following options you select.
Option #1 -- GWPM has arranged for a simple, generic web site design to be offered to any Association being served by GWPM. Each of the participating Associations is responsible for compiling the text to be included in their site, plus the nominal costs to format, which can be as low as $50 for the home page plus $20 for each additional page. GWPM will host this small site on the GWPM server at no cost to the Association. There is no domain name for this site and for security reasons the Association will not have direct access for site updates. Any needed updates are done by the GWPM webmaster for a small fee. If you are interested in learning more about this program, contact the GWPM office at (714) 220-5920 and ask to have web designer, Suzan V. Walter, contact the web liaison for your Association.
Option #2 -- Your Association designs your own small, simple web site and submits to GWPM to be hosted on their server at no cost. There is no domain name and for security reasons the Association will not have direct access to the site. There is a fee for the site to be loaded and links adapted, and for updates.
Option #3 -- Your Association designs your own web site, gets a domain name, and arranges for your own server hosting. This option allows you to have a site of any size and complexity that you wish, and direct access for changes.



If your Homeowner's Association is not currently being served by GWPM,
review the information about our Association Property Management Services.




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